A LoyaltyLobby reader sent us a question regarding the posting of rollover nights from 2022 to 2023 that appears to be missing for most members.
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You can access IHG’s page for the loyalty program here.
READ MORE: IHG One Rewards Rate & Bonus Points Offers
Reader’s Question:
I am reaching out in regard to my IHG Rollover Nights for 2023. I was just wondering IF they should have been applied already (Mine Have Not) and if not, when I should be expecting them to be?
IHG One Rewards underwent a program refresh in 2022 and struggled to update member tiers for 2023, which occurred earlier this month (read more here).
I have not seen any Rollover Nights posted to my IHG One Rewards account, but there has been chatter that at least some members would have seen them posted earlier this week.
Please leave a comment below if you have received or not the rollover nights, and if yes, are they correct?
Two things to keep in mind regarding Rollover Nights:
1. They only roll over once (not year after year)
2. They don’t count towards Milestone Rewards (only consumed nights in a calendar year do)
IHG One Rewards Refresh Coverage:
IHG One Rewards Status Not Updated & Rollover Nights Missing For 2023?
IHG Food & Beverage Rewards Now Available At Select US & Canada Hotels
IHG One Rewards Food & Beverage Award Delay – Expiry Extended Through December 31, 2023
IHG One Rewards Milestone Rewards “Annual Lounge Membership” Now Valid Through December 31, 2024
IHG Annual Lounge Membership Experience Case: InterContinental Le Grand Paris
IHG Confirmable Suite Upgrade Experience Case: InterContinental Paris Le Grand
IHG One Rewards New Elite Tiers & Benefits Now Live
IHG One Rewards Milestone Rewards Now Live
IHG Launches IHG One Rewards With Breakfast, Suite Upgrades & Lounge Access
InterContinental Hotels Renaming Club Lounges To Prevent Free Access?
IHG One Rewards Upgrade Benefit Clarification
IHG Rewards Refresh: Spire Elite Becomes Diamond & New Silver Tier
IHG Rewards Email About Program Refresh In April 2022
Conclusion
It would be about time for IHG to get these Rollover Nights to post eligible member accounts and get an email out.
As is usually the case with IHG, the communication with members has been severely lacking about when they can expect these nights to be posted.
Then the next issue will be when the Food & Beverage Rewards are available at all eligible hotels. These have already been extended through the end of 2023, which may not be enough unless IHG speeds up the implementation.
I like the refreshed program, but the implementation has been delayed, and member communication should be significantly improved.