LoyaltyLobby has run a daily blog broadcast feature by email for 10+ years that we have relied upon Aweber, a paid service, to send out on our behalf.
Aweber decided, don’t ask us why, move away from the tried and tested feature on Friday, and launch something new that doesn’t work.
We were able to resurrect the old feature, at least for now, and the Friday emails went out on Saturday, and we are returning to our usual email schedule today.
To be frank, and I don’t usually mince my words, this provider put out half-baked, poorly designed, and untested crap while disabling the working feature we had been using for a long time.
But haven’t we all been through this with various apps and websites that companies launch while disabling the previous ones that have been working? Upgrades and updates usually mean less functionality, more clicks, and time wasted that companies sell us as an “enhancement.”
And why nobody tests these features before launch? Companies are using their paying customers as beta testers.
But luckily, we do have a choice between providers and have been contemplating something else for quite some time, and this was the last thing to push us over. So stay tuned for our daily email update in the next month or so.